PlayStanRefund & Dispute Center

Video Game Refund & Account Dispute Center

Will Steam, PlayStation, Xbox, EA, Epic, Nintendo, or Riot refund your purchase? PlayStan turns the official platform policies and your regional consumer-law rights into a clear, citation-linked reference — plus printable appeal letters and a chargeback guide. Free, private, and updated for 2026.

7 platforms4 regions (EU · UK · AU · CA)Printable appeal lettersNo sign-up · Private
Not legal, financial, or official advice. PlayStan is an independent consumer-help reference. It is not affiliated with any game platform and is not legal or financial advice. Policies were verified on 2026-08-16 and change often — always confirm with the platform, your card issuer, or a qualified professional before acting.

Pick your platform

Each platform has its own refund window and non-refundable cases. Select yours to see the exact eligibility rule, steps, and source policy.

Platform

Steam (Valve)

14 days from the purchase date

View refund rules →Platform

PlayStation Store

14 days from the transaction date

View refund rules →Platform

Xbox / Microsoft Store

14 days from the purchase date

View refund rules →Platform

EA (EA app / EA.com)

Within 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch.

View refund rules →Platform

Epic Games Store

Within 14 days of purchase (pre-orders: 14 days after release)

View refund rules →Platform

Nintendo eShop

North America: no standard refund — all digital sales are final. EU/UK: 14-day right of withdrawal.

View refund rules →Platform

Riot Games (League / VALORANT / TFT)

Most unused, eligible content within 14 days of purchase (no token needed)

View refund rules →

Or browse by region / consumer law

Your statutory rights can override a platform’s standard policy — especially for faulty or misdescribed games. See how EU, UK, Australia, and Canada law interact with platform rules.

Region

European Union

EU Consumer Rights Directive 2011/83/EU

View consumer rights →Region

United Kingdom

Consumer Rights Act 2015 + Consumer Contracts Regulations 2013

View consumer rights →Region

Australia

Australian Consumer Law (ACL)

View consumer rights →Region

Canada

Provincial consumer protection acts (Ontario CPA 2002, Quebec CPA, BC BPCPA, Alberta CPA)

View consumer rights →
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Account-Ban Appeal Guides

By-platform appeal steps and a printable, fillable appeal-letter template.

Open appeals →
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Chargeback Guide

When (and when not) to dispute a game charge with your bank or card issuer.

Open chargeback guide →
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Refund Tools

Eligibility checker and a 2-hour playtime-window calculator, all in your browser.

Open tools →
Why this exists. Most “game fix” answers are now answered instantly by AI Overviews, so this site focuses on what a current platform×region refund and dispute matrix actually requires — verified policy details and printable templates you can use. It is educational reference only.