Refund & Dispute Guides
Practical, citation-linked explainers for the everyday refund decisions. Every guide points to the exact platform policy, your regional rights, and the tools that do the work.
Steam's refund rule, explained (14 days and under 2 hours)
Steam's well-known rule: refundable within 14 days of purchase and with less than 2 hours of playtime. Here is exactly how it works and what the exceptions are.
Read guide →How the major store refund windows compare
Steam, PlayStation, Xbox, EA, Epic, Nintendo, and Riot each set their own refund window and non-refundable cases. Here is where to find each rule and what to watch for.
Read guide →Your refund was denied — what to do next
A denied refund is not the end. Gather evidence, escalate through the platform, then use your card issuer's dispute path if the policy was misapplied.
Read guide →Chargeback vs. refund: which to use, and when
A chargeback is your card issuer reversing a charge — powerful, but slower and riskier than a standard refund. Use it as a backstop, not a first move.
Read guide →Your regional consumer rights (EU, UK, Australia, Canada)
Store policies are not the whole story. In the EU, UK, Australia, and Canada, consumer law can give you remedies a "no refunds" clause cannot remove.
Read guide →Pre-orders, DLC, and in-game items: the tricky refund cases
Pre-orders and add-on content have special refund rules that differ from a plain game purchase. Know them before you buy or request.
Read guide →