Epic Games Store refund policy
Within 14 days of purchase (pre-orders: 14 days after release)
Eligibility window
| Refund window | Within 14 days of purchase (pre-orders: 14 days after release) |
|---|---|
| Playtime rule | Less than 2 hours of recorded playtime. Mobile products: within 2 hours of purchase. |
Non-refundable cases
- Virtual currency and other digital consumable items
- In-app purchases, in-game items, and subscriptions
- Gifts
- Bundles that include virtual currency / consumables (marked non-refundable)
Worth knowing
- Only products marked “refundable” or “self-refundable” qualify.
- Regional consumer-law withdrawal rights (e.g., EU) are separate and are not limited by this policy.
How to request a refund
- Sign in at epicgames.com → “Transactions”
- Find the game and select “Refund” (for self-refundable items)
- Choose a reason and confirm; or contact Player Support for “refundable” items
- Refunds go to the original payment method (or Epic balance in some regions) within ~10 business days
Check your eligibility
Run your purchase through the Refund Eligibility Checker before you submit.
Open tools →All platforms
Compare windows across Steam, PlayStation, Xbox, EA, Epic, Nintendo, and Riot.
Back to hub →Source & verification
- Primary: Epic Games Store Refund Policy
- Retrieved and verified: 2026-08-16. Policies change — confirm with the official policy before acting.