Platform Refund-Policy Dataset (7 Game Stores)
A documented export of the refund-policy records GameFixPro maintains for seven major game platforms. This landing page describes the sample, fields, update date, method and limitations so the data can be reviewed and reused.
At a glance
- Sample size: 7 platforms (Steam, PlayStation, Xbox, EA, Epic, Nintendo, Riot).
- 14-day window: 7 of 7 platforms publish a 14-day refund window.
- 2-hour playtime cap: 3 of 7 platforms apply a hard 2-hour playtime cap.
- Non-refundable cases: 31 catalogued across all 7 platforms.
- Update date: Policies verified 2026-08-16; dataset documentation last updated 2026-09-12.
- License: CC BY 4.0 (attribution required, commercial use permitted).
Fields
| Field | Type | Description |
|---|---|---|
| slug | string | URL-safe platform identifier. |
| name / shortName | string | Full and short platform names. |
| window | string | Human-readable eligibility window as published. |
| windowDays | number | Numeric refund-window length in days (14 for every platform in this sample). |
| playtimeRule | string | Plain-language playtime condition for a refund. |
| playtimeCapHours | number | null | Hard playtime cap in hours where a simple cap applies; null when the rule is case-by-case. |
| special | string | null | Flag for platforms with region- or product-specific handling. |
| nonRefundable | string[] | Cases that are not refundable under the policy. |
| steps | string[] | Steps to request a refund. |
| sourceLabel / sourceUrl | string | Official policy source and link for verification. |
Per-platform summary
| Platform | Window (days) | Playtime cap | Special handling | Non-refundable cases |
|---|---|---|---|---|
| Steam | 14 | 2 h | no | 5 |
| PlayStation | 14 | case-by-case | yes | 4 |
| Xbox | 14 | 2 h | no | 4 |
| EA | 14 | case-by-case | yes | 4 |
| Epic | 14 | 2 h | no | 4 |
| Nintendo | 14 | case-by-case | yes | 4 |
| Riot | 14 | case-by-case | yes | 6 |
Method
- Read each platform’s official refund policy page (linked per record).
- Summarize the eligibility window, playtime rule, non-refundable cases and steps.
- Record a numeric
windowDaysand aplaytimeCapHourswhere the policy states a fixed value. - Store the source label and URL with each record for verification.
- Publish the structured records; no success, approval or refusal rates are inferred.
Limitations
- The sample covers seven major platforms, not every store or region.
- Policies change frequently; the recorded values reflect the 2026-08-16 retrieval.
- Statutory consumer rights (e.g., EU/UK withdrawal, Australia ACL) sit on top of these policies and are tracked separately.
- The dataset records published policy text; it does not predict individual refund outcomes.
Download & cite
The structured records ship in the open dataset:
https://gamefixpro.com/data/refund-policies-2026.json
Copy a ready-made citation on the Cite This Dataset page, or read the refund-window comparison study built on this data.