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EA (EA app / EA.com) refund policy

Within 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch.

Not legal, financial, or official advice. This summary is an educational reference verified 2026-08-16 from EA Refund Policy (Great Game Guarantee). It is not the official policy and is not legal advice — open the source link to confirm the current rule for your exact purchase.

Eligibility window

Refund windowWithin 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch.
Playtime ruleNo fixed playtime cap, but the clock starts at first launch. A new EA game bought within 30 days of release with technical issues: refund within 72 hours of first launch.

Non-refundable cases

  • DLC and in-game currency bought separately
  • Game editions that bundle virtual currency / content packs
  • The same game more than twice (max 2 refunds per title)
  • Purchases via console stores, Steam, Epic, mobile app stores, or retailers (go to that seller)

Worth knowing

  • Eligible full EA games (PC/Mac) and participating third-party titles only.
  • If you launched the game, the 24-hour timer applies; if you never launched it, the 14-day timer applies.

How to request a refund

  1. Open the EA Refund Tool and sign in to your EA Account
  2. Find and select the game, then pick a refund reason
  3. Confirm the payment method and submit
  4. You’ll get a confirmation email; EA typically replies within 48 hours

Check your eligibility

Run your purchase through the Refund Eligibility Checker before you submit.

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