United Kingdom — consumer-law refund rights

Overview

Digital content must be of satisfactory quality, fit for purpose, and as described. Distance sales have a 14-day cooling-off period (lost for digital content once download begins with consent).

Key points

• Digital content must be of satisfactory quality, fit for purpose, and as described
• If digital content is faulty, the trader must repair or replace; if that fails, you get a price reduction or refund
• There is no general “right to reject” digital content (it can’t be “returned”), but faulty content can lead to a refund
• 14-day cooling-off for distance/online sales — lost once you consent to immediate download
• You can claim under Section 75 (credit card) or chargeback (debit card) if a trader won’t refund

How this interacts with platform policy

UK consumer law sits on top of platform policies. A faulty game (crashes, doesn’t match description) can be refunded even outside the platform’s 14-day / 2-hour window via the CRA 2015 remedy chain. Keep evidence (screenshots, error codes, dates).