PlayStation Store refund policy
14 days from the transaction date
Eligibility window
| Refund window | 14 days from the transaction date |
|---|---|
| Playtime rule | No playtime limit — but the content must NOT have been downloaded or streamed. Starting a download or stream ends the right to cancel (unless the content is faulty). |
Non-refundable cases
- Wallet top-ups (non-refundable once you consent to the top-up)
- In-game consumables delivered immediately during gameplay
- Content you have already downloaded or streamed (unless faulty)
- Purchases made outside PlayStation Store (e.g., voucher codes)
Worth knowing
- Pre-orders are cancellable before the release date; after release you can still refund within 14 days if not downloaded/streamed.
- PlayStation Plus: refundable within 14 days of the initial transaction even after use (reduced by use); one PS Plus refund per account. Auto-renewal can be turned off at any time.
How to request a refund
- Open your Transaction History on the PlayStation Store / Account
- Select the eligible transaction and choose “Request Refund”
- Follow the on-screen steps (or contact PlayStation Support / Customer Service)
- Refunds are typically processed within 72 hours of verification
Check your eligibility
Run your purchase through the Refund Eligibility Checker before you submit.
Open tools →All platforms
Compare windows across Steam, PlayStation, Xbox, EA, Epic, Nintendo, and Riot.
Back to hub →Source & verification
- Primary: PlayStation Store Cancellation Policy
- Retrieved and verified: 2026-08-16. Policies change — confirm with the official policy before acting.