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Refund policies by platform

Every major storefront sets its own refund window and “non-refundable” list. Pick a platform for the exact rule, the steps to request a refund, and a link to the official policy.

Not legal, financial, or official advice. The information on this page is an educational consumer reference, verified 2026-08-16 from public platform policies and consumer-law sources. Platform policies and laws change — always confirm with the platform, your card issuer, or a qualified professional before acting.

Platforms

Platform

Steam (Valve)

14 days from the purchase date

View rules →Platform

PlayStation Store

14 days from the transaction date

View rules →Platform

Xbox / Microsoft Store

14 days from the purchase date

View rules →Platform

EA (EA app / EA.com)

Within 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch.

View rules →Platform

Epic Games Store

Within 14 days of purchase (pre-orders: 14 days after release)

View rules →Platform

Nintendo eShop

North America: no standard refund — all digital sales are final. EU/UK: 14-day right of withdrawal.

View rules →Platform

Riot Games (League / VALORANT / TFT)

Most unused, eligible content within 14 days of purchase (no token needed)

View rules →

Or by region / consumer law

Region

European Union

EU Consumer Rights Directive 2011/83/EU

View rights →Region

United Kingdom

Consumer Rights Act 2015 + Consumer Contracts Regulations 2013

View rights →Region

Australia

Australian Consumer Law (ACL)

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Canada

Provincial consumer protection acts (Ontario CPA 2002, Quebec CPA, BC BPCPA, Alberta CPA)

View rights →

Source & verification

  • All platform tables verified 2026-08-16 against each storefront’s official refund policy (linked on each platform page).
  • Policies change. Before acting, open the official policy and confirm the current window for your purchase type.