Canada — consumer-law refund rights

Overview

Canada has NO general “change of mind” right for digital downloads. Consumer protection is provincial and targets specific contract types, not standard digital game purchases.

Key points

• No automatic cooling-off period for ordinary digital downloads (store policy decides)
• Cooling-off applies to specific contracts: direct/door-to-door sales, internet agreements where disclosure was missing, and non-delivery
• If a seller fails to deliver within 30 days of the stated date, you can cancel and get a full refund (e.g., Ontario)
• Quebec’s “garantie légale” requires goods to last a reasonable time
• Your practical lever for a refused refund is a credit-card chargeback (often a 120-day window)

How this interacts with platform policy

Platform refund windows (Steam/Xbox 14-day/2-hour, etc.) are policies, not law. If a Canadian platform refuses a legitimate refund, your card issuer’s chargeback process is usually the strongest route — but exhaust the platform’s appeal first and keep records.