Cyberpunk 2077 — Fix & Refund Help
2020 · Shooter, Action, RPG · CD PROJEKT RED · ESRB Mature · Metacritic 73

Fix Cyberpunk 2077 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Cyberpunk 2077
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Cyberpunk 2077 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Cyberpunk 2077, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Cyberpunk 2077 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 or 10 (64-bit) | OS: Windows 10 (64-bit) |
| Memory | CPU: Intel Core i5-3570K or AMD FX-8310 | CPU: Intel Core i7-4790 or AMD Ryzen 3 3200G |
| Graphics | RAM: 8GB | RAM: 12GB |
| Storage | GPU: Nvidia GeForce GTX 780 3GB or AMD Radeon RX 470 | GPU: Nvidia GeForce GTX 1060 6GB, a GTX 1660 Super, or AMD Radeon RX 590 |
| DirectX | VRAM: 3GB | VRAM: 6GB |
| Item 7 | Direct X: Version 12 | Direct X: Version 12 |
| Item 8 | Available Storage Space: 70GB HDD | Available Storage Space: 70GB SSD |
About Cyberpunk 2077
Cyberpunk 2077 is a science fiction game loosely based on the role-playing game Cyberpunk 2020. ###Setting The game is set in the year 2077 in a fictional futuristic metropolis Night City in California. In the world of the game, there are developed cybernetic augmentations that enhance people's strength, agility, and memory. The city is governed by corporations. Many jobs are taken over by the robots, leaving a lot of people poor and homeless. Night City has a roaring underworld, with black markets, underground surgeons, drug dealers, and street gangs abound. ###Characters The main protagonist is fully customizable, including his or her sex and appearance, and goes by the nickname V. He or she is an underground mercenary who does “dirty business” for the various contractors. An NPC companion named Jackie joins the protagonist early at the game, and various other companions may join the player on certain missions as the plot demands. However, the game has no parties and no companion system. ###Gameplay The player controls V from the first person view, with the third-person view used for cutscenes only. The protagonist can travel across the city on feet or using various vehicles, in a manner some observers compared to GTA series. There are many options for the character customization, including three character classes, and a variety of augmentations V can install to enhance his or her abilities.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.