Australia — consumer-law refund rights

Overview

Automatic consumer guarantees apply to digital products. A “no refunds” or “all sales final” policy cannot override them.

Key points

• Digital content must be of acceptable quality, fit for purpose, and match description
• Major failure → you choose a refund or replacement (full amount, no deduction for use)
• Minor failure → the business repairs/replaces; if it can’t, you can escalate to a refund
• ACL rights can’t be contracted out; a blanket “no refunds” sign is unlawful
• Remedies apply for a reasonable time, not just a short window

How this interacts with platform policy

Nintendo’s “all sales final” stance does not override the ACL. If a game is faulty or misdescribed, Australian consumers can demand a remedy regardless of the platform’s standard policy. Report unresolved issues to the ACCC.