Game Refund Eligibility Checker
The fast read on whether your purchase still fits the store’s refund window — before you write the request.
Purchase details
Enter your purchase details to estimate whether a refund is likely under the platform’s standard policy. Everything runs in your browser.
Result
Likely eligible — within 14 days and under 2 hours
Inside the 14-day window and under the 2-hour playtime cap.
Submit through the official refund flow; approvals are usually quick.
Estimate only — confirm with Steam (Valve). Policy figures retrieved 2026-08-16.
Refund windows by platform
| Platform | Window | Playtime rule |
|---|---|---|
| Steam | 14 days from the purchase date | Less than 2 hours of playtime. Online, offline, and Steam Family shared playtime all count. |
| PlayStation | 14 days from the transaction date | No playtime limit — but the content must NOT have been downloaded or streamed. Starting a download or stream ends the right to cancel (unless the content is faulty). |
| Xbox | 14 days from the purchase date | Microsoft reviews each request case-by-case using playtime telemetry. Most automated approvals need under ~2 hours of playtime; significant playtime usually leads to denial. |
| EA | Within 24 hours after first launch, OR within 14 days of purchase if never launched. Pre-orders refundable before launch. | No fixed playtime cap, but the clock starts at first launch. A new EA game bought within 30 days of release with technical issues: refund within 72 hours of first launch. |
| Epic | Within 14 days of purchase (pre-orders: 14 days after release) | Less than 2 hours of recorded playtime. Mobile products: within 2 hours of purchase. |
| Nintendo | North America: no standard refund — all digital sales are final. EU/UK: 14-day right of withdrawal. | North America: not applicable (final once purchased). EU/UK: the 14-day withdrawal right is lost once you consent to immediate download and acknowledge waiving it. |
| Riot | Most unused, eligible content within 14 days of purchase (no token needed) | Content must be unused. League/TFT: 3 refund tokens per account (1 returned per year, cap 3) can refund used content bought within the last 90 days. VALORANT: unused weapon skins / agents bought with VP or RP within 14 days. |
Full non-refundable lists, steps, and notes live on each platform page. State leverage: state refund-rights lookup.