Every U.S. state has an Attorney General consumer-protection office and a "Little FTC Act" (UDAP) statute giving the AG power over unfair or deceptive practices. A digital-game sale that was misdescribed, a "final sale" clause applied to a broken product, or a pattern of denied legitimate refunds can all be the kind of conduct an AG complaint targets — and filing is free.
Use the state lookup to open your AG's consumer-complaint portal. You'll describe the merchant, the transaction (dates, amounts, order IDs), and the harm (misdescription, defect, refusal after a defect). Attach your evidence file: receipts, the store listing, crash logs, and the refund denial. Concise, dated, factual complaints get traction; outrage does not.
An AG complaint is not a guaranteed refund — it's a regulator signal and often a mediation channel. It works best when your facts fit "deceptive or unfair," which is exactly the gap store policies leave open. The state rights lookup shows your specific UDAP citation so you can reference it.
Pair it with the federal track: for an unauthorized or misdescribed charge, the FCBA dispute runs in parallel and on its own 60-day clock. Don't let the AG process alone eat the window — run the calculator so you don't lose the federal backstop while waiting on the state.