Limbo — Fix & Refund Help
2010 · Adventure, Action, Puzzle, Indie, Platformer · Double Eleven · ESRB Teen · Metacritic 88
Fix Limbo or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Limbo
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Limbo (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Limbo, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Limbo - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS *: Windows 7(SP1+) and above | — |
| Memory | Processor: x64 or x86 | — |
| Graphics | Memory: 4 GB RAM | — |
| Storage | DirectX: Version 10 | — |
| DirectX | Storage: 600 MB available space | — |
About Limbo
This popular 2D puzzle-platformer creates the atmosphere of isolation, where the player alone can guide the nameless protagonist to his destination. Hostile environments and one-hit deaths may seem difficult, but the game implements a fair amount of checkpoints. The monochrome color palette showcases cartoony proportions of every living thing while making lack of details threatening. Limbo shows you exactly what you encounter, but never how it looks.
Limbo uses the atmosphere and sound design of the horror genre while avoiding tropes of the modern horror games. The overarching theme and unique style compensated for the rather short game with an abrupt ending, making Limbo one of the most impactful games for the genre.
Fix help for similar games
INSIDE
2016 · Adventure, Action
Fix & refund help →FEZ
2012 · Adventure, Action
Fix & refund help →Trine 2: Complete Story
2013 · Platformer, Indie
Fix & refund help →Terraria
2011 · Platformer, Indie
Fix & refund help →Hollow Knight
2017 · Platformer, Indie
Fix & refund help →Little Nightmares
2017 · Platformer, Adventure
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.