Garry's Mod — Fix & Refund Help
2004 · Adventure, Action, Casual, Simulation, Indie · Facepunch Studios · ESRB Rating Pending
Fix Garry's Mod or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Garry's Mod
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Garry's Mod (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Garry's Mod, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Garry's Mod - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows® Vista/XP | OS: Windows® 7/8/8.1/10 |
| Memory | Processor: 1.8 GHz Processor | Processor: 2.5 GHz Processor or better |
| Graphics | Memory: 2 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: DirectX® 9 level Graphics Card (Requires support for SSE) | Graphics: 1GB dedicated VRAM or better |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 5 GB available space | Storage: 10 GB available space |
About Garry's Mod
Garry's Mod or simply GMod is a source-engine based modification that now works as a standalone game. With no plot or exact gameplay at all, anyone can create his own game mode to play for fun. You can find anything you're into. Trouble In Terrorist Town, Prop Hunt, Hunger Games, Franchise-based modes such as Star Wars or Lord of the Rings - anything.
Basically, GMod stands for God Mode in video games, because you can play with any asset of the source engine. Try out physics, characters, maps, weaponry - anything. Based on that, Garry's Mod gives players quite a variety of mods to spend their time. It doesn't sound so earnestly. You will probably find something that will provide you with quite a good amount of fun. Servers are specifically sorted in game modes so you'll never play a different mode while playing exact one what you wanted. At the end of the day, this game is about receiving as much fun from what is happening around you as possible.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.