INSIDE — Fix & Refund Help
2016 · Adventure, Action, Puzzle, Indie, Platformer · Playdead · ESRB Teen · Metacritic 87
Fix INSIDE or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — INSIDE
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — INSIDE (Crashes / won’t start) Dear Steam Support, I am requesting a refund for INSIDE, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: INSIDE - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7/10 | — |
| Memory | Processor: Dual Core | — |
| Graphics | Memory: 512 MB RAM | — |
| Storage | Graphics: Supported | — |
| DirectX | Storage: 10 MB available space | — |
About INSIDE
INSIDE is a platform adventure game that transfers the atmosphere of a dystopic world. Players assume the role of a lonely boy, who walks through the monochromatic 2.5D environment and solves various puzzles. By the time main antagonists of the character pursue him throughout the whole world. The main storyline follows the unnamed boy through the in-game world locations including a forest, a farm, and a fictional laboratory, where experiments on bodies are held. The gameplay is divided into levels tied to each location. While completing them, the boy, controlled by players, has to swim, run, climb the obstacles and use his supernatural ability to control bodies with his special helmet. In the course of the travel, the protagonist also comes across a siren-like creature, who gives him gear for breathing underwater. The death occurs in several ways ranging from drowning to being shot with a tranquilizer dart. In addition to the basic ending, the storyline features an alternate one, which unlocks after collecting all the hidden glowing orbs.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.