Trine 2: Complete Story — Fix & Refund Help
2013 · Platformer, Indie, Action, Puzzle · Frozenbyte · Metacritic 84
Fix Trine 2: Complete Story or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Trine 2: Complete Story
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Trine 2: Complete Story (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Trine 2: Complete Story, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Trine 2: Complete Story - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Windows 8 / 7 / Vista / XP | — |
| Processor | Processor: 2.0 GHz CPU (Dual Core recommended) | — |
| Memory | Memory: 1 GB | — |
| Graphics | Hard Disk Space: 4.5 GB | — |
| Storage | Video Card: ATi Radeon HD 2400 or NVIDIA GeForce 7600 or better (Shader Model 3.0 needs to be supported) | — |
| DirectX | DirectX®: 9.0c | — |
| Item 7 | Sound: DirectX 9.0c compatible | — |
| Item 8 | Additional: *Please note that Trine 2 may not run on most Intel graphics solutions used in 2004-2009. The game does run on new (2010-) Intel HD Graphics 3000 or better. | — |
About Trine 2: Complete Story
Trine II takes a few years after the first game. Successfully saving the kingdom, Amadeus seeks the fireball spells. Yet he is summoned to save the homeland with his friends - Zoya and Pontious. Goblins have taken over the land as they are trying to find the mysterious "Witch" deep in the forest.
Although having more than one playable character, Trine successfully uses all three of them. Amadeus as the mage is able to move objects or create boxes and planks to help overcome some obstacles. Zoya is very agile so she can hook and grapple on some surfaces, or shoot different targets. Pontious is the strongest character in combat, and he can destroy walls in his path or deflect things with his shield. Having this three different characters, it is necessary to use all three of them to solve puzzles and beat the level. Not only you can play alone, but the game supports three players cooperative to make progress even more atmospheric.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.