FEZ — Fix & Refund Help
2012 · Adventure, Action, Puzzle, Indie, Platformer · POLYTRON · ESRB Everyone · Metacritic 91
Fix FEZ or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — FEZ
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — FEZ (Crashes / won’t start) Dear Steam Support, I am requesting a refund for FEZ, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: FEZ - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS:Windows XP SP3 (for Version 1.11, accessible through the 'Betas' tab) | OS:Windows 7 (for version 1.12 or later) |
| Memory | Processor:Intel Core 2 Duo 2.8Ghz or equivalent | Memory:4 GB RAM |
| Graphics | Memory:2 GB RAM | Graphics:nVidia GeForce GT 240 or better |
| Storage | Graphics:2nd Generation Intel Core HD Graphics (2000/3000), or dedicated GPU with OpenGL 3.0 Support | Additional:See https://getsatisfaction.com/polytron/topics/support_for_intel_integrated_graphics_hardware for details on Intel HD Graphics support, not all models are supported. Latest graphics drivers are required to maximize OpenGL feature compatibility. |
| DirectX | Hard Drive:500 MB HD space | — |
| Item 7 | Sound:OpenAL-compatible | — |
| Item 8 | Additional:See https://getsatisfaction.com/polytron/topics/support_for_intel_integrated_graphics_hardware for details on Intel HD Graphics support, not all models are supported. Latest graphics drivers are required to maximize OpenGL feature compatibility. | — |
About FEZ
FEZ is a 2D and 3D game at the same time. Even though it is a platformer game in which you solve puzzles in the dimension your looking at, you can manipulate with the world itself by rotating it all around. Because of that very interesting mechanic that is not so popular in the industry, the game is actually is a 2D in a 3D world. In order to proceed from one level to another, you have to collect cubes or fragments of it. However, by rotating the world, you can actually gain access to some places that wouldn't be available without this mechanic.
Gomez, our protagonist, must restore the order in his universe by passing through the levels and collecting little fragments of it. But he will face no threat at all. Your only challenge is to actually beat these quite peculiar puzzles, basically without any guidelines at all. As stated by a developer himself, this game is about "stop and smell the flower", which makes it a brilliant stress-relief or a relaxing sort of the game with slow gameplay and nice atmosphere.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.