Hollow Knight — Fix & Refund Help
2017 · Platformer, Indie, Action · Team Cherry · ESRB Everyone 10+ · Metacritic 88
Fix Hollow Knight or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Hollow Knight
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Hollow Knight (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Hollow Knight, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Hollow Knight - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 | OS: Windows 10 |
| Memory | Processor: Intel Core 2 Duo E5200 | Processor: Intel Core i5 |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: GeForce 9800GTX+ (1GB) | Graphics: GeForce GTX 560 |
| DirectX | DirectX: Version 10 | DirectX: Version 11 |
| Item 7 | Storage: 9 GB available space | Storage: 9 GB available space |
| Item 8 | Additional Notes: 1080p, 16:9 recommended | Additional Notes: 1080p, 16:9 recommended |
About Hollow Knight
Hollow Knight is a Metroidvania-type game developed by an indie studio named Team Cherry. Most of the game's story is told through the in-world items, tablets, and thoughts of other characters. Many plot aspects are told to the player indirectly or through the secret areas that provide a bit of lore in addition to an upgrade. At the beginning of the game, the player visits a town of Dirtmouth. A town built above the ruins of Hallownest. The players descend down into the ruins to find some answers to his questions. The game revolves mainly around the exploration of the in-game world, which requires the players to have some platforming skills. The players have to find secrets that are scattered around the level and battle their enemies. There is a certain degree of backtracking in the game as some areas are locked until the player defeats a certain boss or picks up a specific item. Each area changes as the plot advances so it may be surprising to come back in a certain area. The Protagonist uses a nail which serves as a replacement for a sword. Players can attack in four directions. The nail is upgradable.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.