Guacamelee! Super Turbo Championship Edition — Fix & Refund Help
2014 · Platformer, Indie, Action · DrinkBox Studios · ESRB Everyone 10+ · Metacritic 86
Fix Guacamelee! Super Turbo Championship Edition or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Guacamelee! Super Turbo Championship Edition
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Guacamelee! Super Turbo Championship Edition (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Guacamelee! Super Turbo Championship Edition, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Guacamelee! Super Turbo Championship Edition - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7, 8, XP, 2000 and Vista | — |
| Memory | Processor: 2 Ghz+ | — |
| Graphics | Memory: 512 MB RAM | — |
| Storage | Graphics: Shader Model 3.0, 512 MB VRAM | — |
| DirectX | DirectX: Version 9.0c | — |
| Item 7 | Storage: 800 MB available space | — |
| Item 8 | Additional Notes: Supports Xbox 360 Controller and other XInput-compatible controllers | — |
About Guacamelee! Super Turbo Championship Edition
Guacamelee! is strongly inspired by colorful Mexican aesthetics and folklore. Your protagonist, Juan Aguacate, used to be a regular farmer until one day he found a magic mask of a Luchador, that is, a Mexican wrestler. His mission is to save El Presidente's daughter who was captured by evil Carlos Calaca. The villain wants her as a sacrifice to open the gates to the World of the Dead. In a cooperative mode, Juan is aided by female luchador Tostada. Despite being a traditional Metroidvania platformer, Guacamelee! is also, surprisingly, an open-world game. You can go in any direction in this 2D world. For example, if you climb down, this counts as going south on the map. Action in Guacamelee! is inspired by fighting games like Mortal Kombat, and the controls are very responsive. The monsters are varied and very Mexican: they include traditional Dia de Los Muertos skeletons, feral armadillos, and evil cacti. The Super Turbo Championship Edition adds several new features, such as Intenso mode that makes your characters way stronger for a short amount of time. Health bars above your opponents' heads are introduced. This edition also features new enemies, levels, and even a new boss in this edition.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.