Dead Cells — Fix & Refund Help
2018 · Platformer, Indie, Action, RPG · Plug In Digital · ESRB Teen · Metacritic 88
Fix Dead Cells or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Dead Cells
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Dead Cells (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Dead Cells, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Dead Cells - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | 7 / 8 / 10Processor: Intel i5+Memory: 4 GB RAMGraphics: Nvidia GTX 460 / Radeon HD 7800 or betterStorage: 500 MB available spaceMouse, KeyboardAdditional Notes: OpenGL 3.2+ | — |
| Processor | — | — |
| Memory | — | — |
| Graphics | — | — |
About Dead Cells
Dead Cells is a roguelike adventure title developed by Motion Twin.
###Story Not much story is present in the game, as only bits of any information are given out to the players. The game takes place at a remote island, where the players take place of the Prisoner. The Prisoner does not speak, yet he can express confusion and frustration using his body language. The Prisoner is basically immortal, as, in case of death, his head disconnects itself from the Prisoner's body, and gets back to the game's starting area.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.