Frostpunk — Fix & Refund Help
2018 · Strategy, Simulation · 11 Bit Studios · ESRB Mature · Metacritic 85
Fix Frostpunk or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Frostpunk
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Frostpunk (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Frostpunk, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Frostpunk - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | 7 / 8 / 10Processor: Intel(R) Core i7Memory: 16 GB RAMGraphics: GeForce 1060DirectX: Version 11Hard Drive Space: 3 GBSound Card: DirectX compatibleMouse, Keyboard | — |
| Processor | — | — |
| Memory | — | — |
| Graphics | — | — |
About Frostpunk
In an ultimately frozen world, people develop steam-powered technology to oppose the overwhelming cold. The city ruler has to manage both the inhabitants and the infrastracture the citizens live in. Leader’s tactical skills face challenges, frequently questioning morality and the basic foundation of what we consider an organized society. Here optimization and resource management often clash with empathy and thoughtful decision-making. While city and society management consume most of the ruler’s time, at some point exploration of outside world is necessary to understand its history and present state. What decisions will you make so the society can survive? What will you do when pushed to the limits? And... ...who will you become in the process?
THE CITY MUST SURVIVE Frostpunk is a city-survival game where heat means life and every decision comes with a cost.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.