Black Desert Online — Fix & Refund Help
2014 · Adventure, Action, RPG, Strategy, Simulation · Pearl Abyss · ESRB Teen · Metacritic 73
Fix Black Desert Online or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Black Desert Online
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Black Desert Online (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Black Desert Online, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Black Desert Online - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 or higher (32-bit or 64-bit) | OS: Windows 7 or higher (32-bit or 64-bit) |
| Memory | Processor: Intel Core i3-530 2.9 GHz | Processor: Intel Core i5-650 3.2GHz |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: GTX 650 / GTX 550Ti, Radeon HD 7770, 6770 | Graphics: NVIDIA GTX 970, AMD RX 480 |
| DirectX | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 7 | Storage: 52 GB available space | Storage: 52 GB available space |
About Black Desert Online
Pre-Existing UsersThe Steam version of Black Desert Online requires the purchase of the game from Steam as well as the creation of a new Black Desert Online account. Pre-existing Black Desert Online accounts created from methods other than Steam will not be able to play via Steam. About the GameBlack Desert Online is a sandbox, living-world MMORPG. Experience fast-paced, action-packed combat, hunt monsters and huge bosses, fight with friends in a guild to siege nodes and region castles, train your life skills such as fishing, trading, crafting, cooking, and much more!
Players will enjoy jaw-dropping graphics, intuitive skill-based combat, and an immersive story encased in our expansive world that’s just waiting to be explored. Accompanied by a Black Spirit, a companion whose destiny is intertwined with their own, players will discover the secret of the Black Stones and the history of their corrupting effects. CLASSES: FEATURES Robust Character Creation Tools - Make the character YOU want to play. Seamless Movement Throughout the World – No loading times necessary as you explore. Combo-Oriented, Non-Targeted Combat - Take part in fast-paced, action-packed combat with skills that can be chained through combos. Unique Weather and Climate - The weather and climate will have various effects on different zones that players can adapt to. Day / Night Cycle – Along with unique weather and climate changes, the game revolves around a day/night cycle that alters NPC behavior and triggers various events based on the time of day. Instanced Player Housing – From tents to palaces and everything in between, players can furnish and customize their own homes and can hire NPCs to keep your place clean or purchase things from the marketplace. Mounted Combat – Utilize your trusted mounts on the battlefield and take advantage of their mobility and effectiveness in combat. Keep in mind, however, that mounts will need to be cared for, housed and protected as they can die in combat. Boss Hunts - Group up with friends or other players to hunt down field bosses and world bosses to get that rare loot. Siege Warfare - Massive free-for-all guild battles! Join a guild and participate in daily
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.