Crusader Kings II — Fix & Refund Help
2012 · Strategy, Simulation · Paradox Development Studio · Metacritic 82

Fix Crusader Kings II or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Crusader Kings II
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Crusader Kings II (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Crusader Kings II, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Crusader Kings II - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Windows 7 | — |
| Processor | Processor: Intel® Pentium® IV 2.4 GHz or AMD 3500+ | — |
| Memory | Memory: 2 GB RAM | — |
| Graphics | Hard Disk Space: 2 GB | — |
| Storage | Video Card: NVIDIA® GeForce 8800 or ATI Radeon® X1900, 512mb graphics memory required. | — |
| DirectX | DirectX®: 9.0c | — |
| Item 7 | Sound: Direct X-compatible sound card | — |
| Item 8 | Additional: 3-button mouse and keyboard | — |
About Crusader Kings II
Crusader Kings II is a global RTS which takes place in the Middle Ages of Europe. The players will govern a house of nobility of that time, and ensure that its heritage will last for centuries. The second installment of the series fills the gap in the developer’s continuum of global strategies, allowing for lengthy grand campaigns and world conquests. The main points of interest in the game are your noble house, holdings, and vassals. Players can engage in diplomacy between neighboring households, sign treaties and create a bloodline between two families, forge documents and declare wars. However, the primary competitive objective would not be conquering the world, but instead, winning the prestigious ranks and ensuring that your family will prosper. Gameplay-wise, the mechanics revolve around interactions with your neighbors and your court. Buildings built, armies trained, but most importantly, your character should be built, too. Education, marriage, religion - everything will affect your lord-protege, and players often come up with different guides on how to achieve success without regards to the luck and skill of the player.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.