FTL: Faster Than Light — Fix & Refund Help
2012 · Strategy, Indie, Simulation · Subset Games · ESRB Everyone 10+ · Metacritic 84
Fix FTL: Faster Than Light or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — FTL: Faster Than Light
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — FTL: Faster Than Light (Crashes / won’t start) Dear Steam Support, I am requesting a refund for FTL: Faster Than Light, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: FTL: Faster Than Light - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS:Windows XP / Vista / 7 | — |
| Memory | Processor:2 GHz | — |
| Graphics | Memory:1 GB RAM | — |
| Storage | Graphics:1280x720 minimum resolution, OpenGL 2.0 Support, and recommended dedicated graphics card with 128 MB of RAM | — |
| DirectX | Hard Drive:175 MB HD spaceSome integrated Intel HD graphics cards have been known to work but are not officially supported. | — |
About FTL: Faster Than Light
FTL: Faster Than Light is a roguelike strategy game set in space civil war in the Galactic Federation. You control a spaceship that has to deliver an essential package of data to the Federation headquarters. This data can help defeat the rebel’s army and finish the war. To do so, you have to travel through eight procedurally generated space segments. Within those segments, the player can encounter other ships and NPCs both friendly and hostile as well as random events. The gameplay’s key feature is that the player does not control the spaceship itself but rather the ship’s crew. During the game, the player can hire or rescue new crew members from different races. Each team member has its characteristics that affect how well he can handle different systems on the ship or his movement speed and fighting skills. The game is notable for its high difficulty primarily since ship’s destruction causes save files deleting.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.