Sid Meier’s Civilization VI — Fix & Refund Help
2016 · Strategy, Simulation · Aspyr Media · ESRB Everyone 10+ · Metacritic 88
Fix Sid Meier’s Civilization VI or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Sid Meier’s Civilization VI
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Sid Meier’s Civilization VI (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Sid Meier’s Civilization VI, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Sid Meier’s Civilization VI - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7x64 / Windows 8.1x64 / Windows 10x64 | OS: Windows 7x64 / Windows 8.1x64 / Windows 10x64 |
| Memory | Processor: Intel Core i3 2.5 Ghz or AMD Phenom II 2.6 Ghz or greater | Processor: Fourth Generation Intel Core i5 2.5 Ghz or AMD FX8350 4.0 Ghz or greater |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: 1 GB & AMD 5570 or nVidia 450 | Graphics: 2GB & AMD 7970 or nVidia 770 or greater |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 12 GB available space | Storage: 12 GB available space |
| Item 8 | Sound Card: DirectX Compatible Sound Device | Sound Card: DirectX Compatible Sound Device |
About Sid Meier’s Civilization VI
The sixth installment in Sid Meier’s Civilization series. Like in all previous Civilization games, the player controls one of eighteen unique historical civilizations, builds its cities, explores the hexagonal map of the world, researches technologies, develops his country's culture, establishes relationships with other civilizations and wages wars. All the traditional victory types are in place, and a new one, religious, is introduced.
A distinct new feature in the sixth part is that city improvements are no more concentrated in each city's only main tile. Instead, they are distributed throughout its whole surrounding area. Each of them is now considered a "district" with a specific purpose, and some of them should be built only on specific terrain. Similarly, wonders now occupy tiles on their own. Technology tree was also modified to take into account the player's terrain improvements that may speed up the research of certain technologies. Cultural achievements, such as Opera or Drama, are no more considered "technologies" and form a separate Civics research tree instead. Also, unlike most of its predecessors, Civilization VI allows stacking similar types of military units.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.