Cities: Skylines — Fix & Refund Help
2015 · Strategy, Simulation · Colossal Order · ESRB Everyone · Metacritic 85
Fix Cities: Skylines or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Cities: Skylines
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Cities: Skylines (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Cities: Skylines, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Cities: Skylines - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Microsoft Windows XP/Vista/7/8/8.1 (64-bit) | OS: Microsoft Windows 7/8 (64-bit) |
| Memory | Processor: Intel Core 2 Duo, 3.0GHz or AMD Athlon 64 X2 6400+, 3.2GHz | Processor: Intel Core i5-3470, 3.20GHz or AMD FX-6300, 3.5Ghz |
| Graphics | Memory: 4 GB RAM | Memory: 6 GB RAM |
| Storage | Graphics: nVIDIA GeForce GTX 260, 512 MB or ATI Radeon HD 5670, 512 MB (Does not support Intel Integrated Graphics Cards) | Graphics: nVIDIA GeForce GTX 660, 2 GB or AMD Radeon HD 7870, 2 GB (Does not support Intel Integrated Graphics Cards) |
| DirectX | DirectX: Version 9.0c | DirectX: Version 11 |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 4 GB available space | Storage: 4 GB available space |
About Cities: Skylines
Cities: Skylines is a traditional city-building game, which allows players to experience urban planning in all aspects including zoning, road placement, transportation, taxation, and improvement of welfare. Therefore, within the game players are able to assume roles of city’s principal architect and mayor. The history of the city, in control of the player, begins with the 2-by-2 kilometers plot of land and a sum of money to start with. Players have to zone the city, build roads, explore the surroundings, provide infrastructure and jobs to attract new citizens. Once the newcomers settle down, the immediate reaction is expected to establish public services and to set proper taxes. Progressing within the game and developing the city will unlock new upgrades of the urban environment and lead to the territorial expansion. The gameplay also requires the control of several city’s parameter scales like budget, health, employment, and pollution. The game also features a creative sandbox mode, where the architect’s imagination is not restricted in any way.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.