ARK: Survival Evolved — Fix & Refund Help

2015 · Adventure, Action, RPG, Indie, Massively Multiplayer · Instinct Games · Metacritic 70

ARK: Survival Evolved cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix ARK: Survival Evolved or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — ARK: Survival Evolved

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — ARK: Survival Evolved (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for ARK: Survival Evolved, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: ARK: Survival Evolved
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

SpecMinimumRecommended
OSMinimum:
ProcessorOS: Windows 7/8.1/10 (64-bit versions)
MemoryProcessor: Intel Core i5-2400/AMD FX-8320 or better
GraphicsMemory: 8 GB RAM
StorageGraphics: NVIDIA GTX 670 2GB/AMD Radeon HD 7870 2GB or better
DirectXDirectX: Version 10
Item 7Storage: 60 GB available space
Item 8Additional Notes: Requires broadband internet connection for multiplayer

About ARK: Survival Evolved

As a man or woman stranded naked, freezing and starving on the shores of a mysterious island called ARK, you must hunt, harvest resources, craft items, grow crops, research technologies, and build shelters to withstand the elements. Use your cunning and resources to kill or tame & breed the leviathan dinosaurs and other primeval creatures roaming the land, and team up with or prey on hundreds of other players to survive, dominate... and escape! Dinosaurs, Creatures, & Breeding! -- over 100+ creatures can be tamed using a challenging capture-&-affinity process, involving weakening a feral creature to knock it unconscious, and then nursing it back to health with appropriate food. Once tamed, you can issue commands to your tames, which it may follow depending on how well you’ve tamed and trained it. Tames, which can continue to level-up and consume food, can also carry Inventory and Equipment such as Armor, carry prey back to your settlement depending on their strength, and larger tames can be ridden and directly controlled! Fly a Pterodactyl over the snow-capped mountains, lift allies over enemy walls, race through the jungle with a pack of Raptors, tromp through an enemy base along a gigantic brontosaurus, or chase down prey on the back of a raging T-Rex! Take part in a dynamic ecosystem life-cycle with its own predator & prey hierarchies, where you are just one creature among many species struggling for dominance and survival. Tames can also be mated with the opposite gender, to selectively breed successive generations using a trait system based on recombinant genetic inheritance. This process includes both egg-based incubation and mammalian gestation lifecycles! Or put more simply, raise babies! You must eat and drink to survive, with different kinds of plants & meat having different nutritional properties, including human meat. Ensuring a supply of fresh water to your home and inventory is a pressing concern. All physical actions come at a cost of food and water, long-distance travel is fraught with subsistence peril! Inventory weight makes you move slower, and the day/night cycle along with randomized weather patterns add another layer of challenge by alterin

Fix help for similar games

Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.