Bastion — Fix & Refund Help
2011 · Indie, Adventure, Action, RPG · Warner Bros. Interactive · Metacritic 86
Fix Bastion or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Bastion
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Bastion (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Bastion, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Bastion - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | OS: Windows XP, Vista, 7 | — |
| Processor | Processor: 1.7 GHz Dual Core or Greater | — |
| Memory | Memory: 2 GB | — |
| Graphics | Hard Disk Space: 1.0 GB | — |
| Storage | Video Card: 512 MB DirectX 9.0c compatible graphics card (shader model 2) | — |
| DirectX | DirectX®: 9.0c | — |
| Item 7 | Sound: DirectX 9.0c compatible | — |
About Bastion
After the Calamity, most of the world was destroyed and seemingly everyone was turned to stone, except the Kid. As the Kid, players will have to flee collapsing city, in order to reach the Bastion, where the game’s narrator Rucks, will instruct players to collect the Cores. Most of the story will be told through the narration and music.
Bastion is an action role-playing game with an isometric overview of the map. As players progress across the levels they will find and unlock collectible items and weapons. After completing said levels the Kid will find Cores, that are used to upgrade the Hub are of Bastion and unlock more features, like a blacksmith, arsenal or an item shop. Any level can be replayed if players missed any items or if they’re short on currency, called fragments. The Kid will also encounter challenge levels, where players will have to successfully use collected weapons under a time limit.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.