Path of Exile — Fix & Refund Help
2013 · Indie, Massively Multiplayer, Action, RPG · Grinding Gear Games · Metacritic 86
Fix Path of Exile or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Path of Exile
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Path of Exile (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Path of Exile, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Path of Exile - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows XP SP3/Vista/Windows 7/8 | — |
| Memory | Processor: x86-compatible 1.4GHz or faster processor | — |
| Graphics | Memory: 2 GB RAM | — |
| Storage | Graphics: NVIDIA® GeForce® 7800 GT or ATI Radeon™ X1950 Pro or better | — |
| DirectX | DirectX: Version 9.0c | — |
| Item 7 | Network: Broadband Internet connection | — |
| Item 8 | Storage: 8 GB available space | — |
About Path of Exile
Path of Exile is inspired by Diablo II and follows it basically in most of the aspects. Randomly filled pre-set of locations, heavy grind and a possibility of replaying most of the areas leaves us with only one possible outcome.
Players wake up on grim shores of Wraeclast. Without any knowledge who we are or what have we done, players must start to explore an aggressive and cruel fantasy world of criminals, bandits and murderers. Discover the mystery of a long forgotten the Eternal Empire, and survive.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.