Brawlhalla — Fix & Refund Help
2014 · Casual, Indie, Action, Fighting · Ubisoft · ESRB Everyone 10+
Fix Brawlhalla or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Brawlhalla
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Brawlhalla (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Brawlhalla, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Brawlhalla - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Memory: 1 GB RAM | Memory: 2 GB RAM |
| Memory | Storage: 200 MB available space | Network: Broadband Internet connection |
| Graphics | — | Storage: 200 MB available space |
About Brawlhalla
Brawlhalla is a free-to-play fighting game with platformer elements. You pick a character from 39 available heroes (this amount is increasing with new updates) and try to knock your opponent off the stage. The controls are simple to make the game easy to master. Every character has two weapons and also can use boosts that drop on the stage. They also have such characteristics as Strength, Dexterity, Defense, and Speed that determine their combat style and can be slightly modified. Brawlhalla supports online and local multiplayer and cooperative along with multiple modes where you can test your skills and increase the rank. Except for 1v1 duels and different team matches, you can take part in huge arena battles with multiple opponents. Some stages consist of several platforms that can change their position during the fight. Moreover, Brawlhalla holds numerous competitions and tournaments all over the world with money prizes.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.