To the Moon — Fix & Refund Help
2011 · Adventure, Action, RPG, Casual, Indie · X.D. Network · ESRB Everyone · Metacritic 81
Fix To the Moon or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — To the Moon
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — To the Moon (Crashes / won’t start) Dear Steam Support, I am requesting a refund for To the Moon, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: To the Moon - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 10 | OS: Windows 10 |
| Memory | Processor: Intel Core i5-12400F 2.5GHz | Processor: Intel Core i5-12400F 2.5GHz |
| Graphics | Memory: 100 MB RAM | Memory: 100 MB RAM |
| Storage | Graphics: GTX 1060 3GB | Graphics: GTX 1060 3GB |
| DirectX | DirectX: Version 5.2 | DirectX: Version 5.2 |
| Item 7 | Storage: 50 MB available space | Storage: 50 MB available space |
| Item 8 | Sound Card: none | Sound Card: none |
About To the Moon
Eva Rosalyn and Neil Watts give people a chance to live their lives "one more time" - they are operators of the machine capable of penetrating into the human consciousness and rewriting memory, fulfilling unrealised dreams in minds. However, they do this only for those who are close to death, because such manipulation irreversibly cripples the body. Their dying client now is old Johnny. First, doctors learn from his memory his past to find out why before his death he wants to fulfil such a strange desire - to go to the Moon. Then there is a strong story about meetings and partings, about promises and losses. It ends well, but only in the patient's memories. The gameplay consists of the study of small locations, the solution of simple puzzles and long, saturated dialogues. All this becomes fascinating thanks to the elaborated plot.
Fix help for similar games
Garry's Mod
2004 · Adventure, Action
Fix & refund help →Hades
2020 · Indie, Adventure
Fix & refund help →Bastion
2011 · Indie, Adventure
Fix & refund help →ARK: Survival Evolved
2015 · Adventure, Action
Fix & refund help →No Man's Sky
2016 · Adventure, Action
Fix & refund help →Limbo
2010 · Adventure, Action
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.