XCOM 2 — Fix & Refund Help
2016 · Strategy, RPG · Feral Interactive · ESRB Teen · Metacritic 88
Fix XCOM 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — XCOM 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — XCOM 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for XCOM 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: XCOM 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows® 7, 64-bit | OS: Windows® 7, 64-bit |
| Memory | Processor: Intel Core 2 Duo E4700 2.6 GHz or AMD Phenom 9950 Quad Core 2.6 GHz | Processor: 3GHz Quad Core |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: 1GB ATI Radeon HD 5770, 1GB NVIDIA GeForce GTX 460 or better | Graphics: 2GB ATI Radeon HD 7970, 2GB NVIDIA GeForce GTX 770 or better |
| DirectX | DirectX: Version 11 | Storage: 45 GB available space |
| Item 7 | Storage: 45 GB available space | Sound Card: DirectX compatible sound card |
| Item 8 | Sound Card: DirectX compatible sound card | — |
About XCOM 2
The game continues the previous game line: XCOM Enemy Unknown. In XCOM 2 we see the Earth under the rule of aliens. The order established by them is based on total control but is proclaimed as the realm of prosperity and security. However, on the periphery of large cities, there are those who consider it a dictatorship and are struggling to restore independence to people. Thus the new XCOM, the organisation of freedom fighters, is reborn. The base for the organisation's soldiers is now the alien ship "The Avenger", converted to the needs of the defenders of the Earth. The player will have to travel around the global map, contact guerrillas in various places, look for resources and perform partisan attacks on the critical points of the enemies. The tactics of the organisation have changed - now they are in the minority. The factories for the production of weapons and other equipment were closed 20 years ago, so you have to collect any found equipment and resources. The game introduced many new enemies, but there are aliens from the previous game too. The hero of the game has a unique ability to be in contact with the psi-network uniting all the aliens. This ability makes him a turning point in which the enslavement of the Earth can be reversed.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.