Shadowrun Returns — Fix & Refund Help
2013 · Strategy, Indie, RPG · Harebrained Schemes · Metacritic 76

Fix Shadowrun Returns or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Shadowrun Returns
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Shadowrun Returns (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Shadowrun Returns, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Shadowrun Returns - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS:Windows XP SP3/Vista/Windows 7 | — |
| Memory | Processor: x86-compatible 1.4GHz or faster processor | — |
| Graphics | Memory:2 GB RAM | — |
| Storage | Graphics:DirectX compatible 3D graphics card with at least 256MB of addressable memory | — |
| DirectX | DirectX®:9.0 | — |
| Item 7 | Hard Drive:2 GB HD space | — |
About Shadowrun Returns
Shadowrun Returns is a science fiction tactical RPG. The game became a revival of the original Shadowrun series, as the new chapter had some references to the 1993 Shadowrun. The Shadowrun universe includes several fictional cyberpunk elements because the main action takes place in the future. The game gives an opportunity to assume the role of a shadowrunner and to investigate a mysterious crime. To start a single campaign called Dead Man’s Switch players are offered to create their own character. The story begins in 2054 in Seattle, when the nameless protagonist receives a message from their shadowrunner accomplice Sam Watts, which was triggered by a dead man’s switch. The message is about Sam’s assassination, and the protagonist is aksed to investigate the case for Sam’s 100 thousand of local currency. The investigation will lead players through the story of serial killer Emerald City Ripper to the large-scale intergalactic conspiracy. In the course of the investigation, the character will participate in turn based fights and complete in-game objectives. Although the gameplay is mostly linear, it features some exploration and interaction with the environment.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.