Divinity: Original Sin 2 — Fix & Refund Help
2017 · Strategy, RPG · Larian Studios · ESRB Mature · Metacritic 95
Fix Divinity: Original Sin 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Divinity: Original Sin 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Divinity: Original Sin 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Divinity: Original Sin 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Divinity: Original Sin 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 SP1 64-bit or Windows 8.1 64-bit or Windows 10 64-bit | OS: Windows 7 SP1 64-bit or Windows 8.1 64-bit or Windows 10 64-bit |
| Memory | Processor: Intel Core i5 or equivalent | Processor: Intel Core i7 or equivalent |
| Graphics | Memory: 4 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA® GeForce® GTX 550 or ATI™ Radeon™ HD 6XXX or higher | Graphics: NVIDIA GeForce GTX 770 or AMD R9 280 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 25 GB available space | Storage: 25 GB available space |
| Item 8 | Additional Notes: Minimum requirements may change during development. | Additional Notes: Recommended requirements may change during development. |
About Divinity: Original Sin 2
The Divine is dead. The Void approaches. And the powers latent within you are soon to awaken. The battle for Divinity has begun. Choose wisely and trust sparingly; darkness lurks within every heart.
Who will you be? A flesh-eating elf; an imperial lizard; an undead risen from the grave? Choose your race and origin story - or create your own! Discover how the world reacts differently to who - and what - you are.It’s time for a new Divinity! Gather your party and develop relationships with your companions. Blast your opponents in deep tactical turn-based combat. Use the environment as a weapon, use height to your advantage, and manipulate the elements.Ascend as the god that Rivellon so desperately needs. Explore the vast and layered world of Rivellon alone or with up to 4 players in drop-in/drop-out co-operative play. Go anywhere, kill anyone, and explore endless ways to interact with the world. Continue to play in the brand-new PvP and Game Master modes. Choose your race and origin. or create your own as a Human, Lizard, Elf, Dwarf, or Undead. The world reacts to who you are, and what you’ve done. Every choice will have a consequence. Unlimited freedom to explore and experiment. Go anywhere, talk to anyone, and interact with everything! Every NPC can be killed, and every animal spoken to! Even ghosts hold a few secrets or two… The next generation of turn-based combat. Revamped action point system, AI 2.0., new elemental combos, over 200 skills, height advantage… and much, much more. Up to 4 player online and split-screen multiplayer. Choose one of the 6 pre-made characters or create your own. Play with your friends online or in local split-screen with full controller support. Game Master Mode: Take your imagination to the next level and craft your own stories with the Game Master mode. Download fan-made campaigns and mods from Steam Workshop.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.