Warhammer: Vermintide 2 — Fix & Refund Help

2018 · Indie, Action · Fatshark · ESRB Mature · Metacritic 82

Warhammer: Vermintide 2 cover art
Everything on this page is an informational consumer reference — not legal advice. AI search can summarize refund policies, but it can't draft an appeal letter for your exact purchase date, playtime and issue, or build a step-by-step fix sequence for your hardware. Generate both below — everything runs in your browser and prints.

Fix Warhammer: Vermintide 2 or build a refund appeal

Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.

Refund eligibility & appeal

Informational consumer reference — not legal advice.

My appeal package — Warhammer: Vermintide 2

Likely eligible
Platform policySteam
Playtime1 h
Owned (days)

Refund window: under 2 hours played and within 14 days of purchase — no questions asked.

Appeal letter draft

Subject: Refund request — Warhammer: Vermintide 2 (Crashes / won’t start)

Dear Steam Support,

I am requesting a refund for Warhammer: Vermintide 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me.

Purchase details:
- Game: Warhammer: Vermintide 2
- Platform: Steam
- Purchase date: [date]
- Playtime: 1 hour(s)
- Issue: game crashes at launch or during play

This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution.

Thank you,
[Your name]
[Account/order number]

Evidence checklist

  • Receipt / order confirmation with date
  • Screenshot or clip of the issue (error code, crash, FPS counter)
  • System specs (CPU, GPU, RAM, OS, driver version)
  • Steps already tried (driver update, file verify, reinstall)
  • Server-status screenshot if the issue is online/matchmaking

Generated at GameFixPro · 2026-08-21

Official PC requirements

Publisher-published values via RAWG, retrieved 2026-08-21.

SpecMinimumRecommended
OSMinimum:Recommended:
ProcessorOS: TBDOS: Windows 7 64-bit, Windows 8/8.1 64-bit, Windows 10 64-bit*
MemoryProcessor: TBDProcessor: Intel Core i7-4790K @ 4.00 GHz or AMD FX-9590 @ 4.7 GHz
GraphicsMemory: TBD GB RAMMemory: 8 GB RAM
StorageGraphics: TBDGraphics: NVIDIA GeForce GTX 780 or AMD GPU Radeon R9 290
DirectXStorage: TBD GB available spaceDirectX: Version 11
Item 7Additional Notes: *WARNING: These requirements are temporary and will be updatedStorage: 30 GB available space
Item 8Additional Notes: *WARNING: These requirements are temporary and will be updated

About Warhammer: Vermintide 2

Warhammer: Vermintide 2 is a first-person action game with heavy emphasis on cooperative multiplayer, a sequel to 2015 game Warhammer: End Times – Vermintide. ###Setting The game takes place in Warhammer Fantasy setting during the early days of the cataclysmic event known as The End Times. It continues the story of the original game. The five protagonists – heroes of Ubersreik, must face the evil forces of Skaven clan Fester and chaos warband Rotbloods. ###Gameplay Warhammer: Vermintide 2 consists of 13 missions divided into three acts. In each mission can choose one of five heroes and have to go from start to finish of the level, slaying hordes of enemies and to complete different tasks. Each character has unique abilities, weapons, and progression system and serves a special role in the party. Every character has a melee weapon, ranged weapon, an active ability, several passive abilities and three careers to choose. The careers affect some of the character’s stats, available equipment and set of abilities. From the start of the game, each character has one career, while the other two get unlocked with leveling-up. After completing each mission, each character gains a random piece of equipment such as new weapons or trinkets. The equipment you get becomes better and better during the game.

Fix help for similar games

Sources & attribution

  • Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
  • Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
  • Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works

The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.