Outlast — Fix & Refund Help
2013 · Indie, Action · Red Barrels · ESRB Mature · Metacritic 80
Fix Outlast or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Outlast
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Outlast (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Outlast, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Outlast - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP / Vista / 7 / 8 - 64 bits * | OS: Windows Vista / 7 / 8 - 64 bits |
| Memory | Processor: 2.2 GHz Dual Core CPU | Processor: 2.8 GHz Quad Core CPU |
| Graphics | Memory: 2 GB RAM | Memory: 3 GB RAM |
| Storage | Graphics: 512 MB NVIDIA GeForce 9800GTX / ATI Radeon HD 3xxx series | Graphics: 1GB NVIDIA GTX 460 / ATI Radeon HD 6850 or better |
| DirectX | DirectX: Version 9.0c | DirectX: Version 9.0c |
| Item 7 | Network: Broadband Internet connection | Network: Broadband Internet connection |
| Item 8 | Storage: 5 GB available space | Storage: 5 GB available space |
About Outlast
Cinematic gameplay is used to make a stylistic point, and this psychological horror game performs just that. Outlast follows the story of investigative journalist Miles Upshur, that got the lead on the inhuman experiments, performed on the asylum patients. Outlast forces players to run away from danger, simply because there is no combat system. All Miles can do is to document what is happening inside the Mount Massive Asylum. Players do not have a flashlight, only a night vision camera, which constantly requires batteries in order to function. Miles will be pursued through the halls, rooms, yards and enclosed laboratories by distressed and aggressive inhabitants. Over the course of the game, players will have to solve puzzles by locating and collecting items and travel through the Asylum with realistic movement animation and horror sting sound effect, in order to make players sympathize with the protagonists.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.