Undertale — Fix & Refund Help
2015 · Indie, RPG · 8-4 · ESRB Everyone 10+ · Metacritic 92
Fix Undertale or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Undertale
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Undertale (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Undertale, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Undertale - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows XP, Vista, 7, 8, or 10 | OS: Windows XP, Vista, 7, or 10 |
| Memory | Memory: 2 GB RAM | Processor: 2GHz+ |
| Graphics | Graphics: 128MB | Memory: 3 GB RAM |
| Storage | Storage: 200 MB available space | Graphics: 512MB |
| DirectX | — | Storage: 200 MB available space |
About Undertale
Undertale is an independent role-playing game developed by Toby Fox.
Once upon a time, there were two races on Earth: monsters and humans, but a war broke out between them and the latter won. Seven greatest mages sealed the monsters underground and left one entrance through a hole in the Ebott mountain. A lot of time passed since the war, but a human child accidentally falls down the mountain. Its goal is to get back out.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.