Disco Elysium — Fix & Refund Help
2019 · Indie, Adventure, RPG · ZA/UM · ESRB Mature · Metacritic 91
Fix Disco Elysium or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Disco Elysium
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Disco Elysium (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Disco Elysium, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Disco Elysium - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | CPU: Intel i5-7500 or AMD 1500 equivalent | CPU: Intel Core i7 or AMD 1800 equivalent |
| Memory | RAM: 4 GB | RAM: 8 GB |
| Graphics | VIDEO CARD: Integrated Intel HD620 or equivalent | VIDEO CARD: NVIDIA Geforce 1060 or equivalent |
| Storage | PIXEL SHADER: 5.0 | DEDICATED VIDEO RAM: 3072 MB |
| DirectX | VERTEX SHADER: 5.0 | PIXEL SHADER: 5.1 |
| Item 7 | OS: Windows 7/8/10 | VERTEX SHADER: 5.1 |
| Item 8 | FREE DISK SPACE: 22 GB | OS: Windows 7/8/10 |
About Disco Elysium
Disco Elysium is a groundbreaking blend of hardboiled cop show and isometric RPG. Solve a massive, open ended case in a unique urban fantasy setting. Kick in doors, interrogate suspects, or just get lost exploring the gorgeously rendered city of Revachol and unraveling its mysteries. Tough choices need to be made. What kind of cop you are — is up to you. You play a disgraced lieutenant detective in Revachol West, a shore town where corruption’s out of control, murders go unsolved, and the kids just wanna dance. Kick in doors, interrogate suspects, or get lost exploring a gorgeously rendered city and unraveling its mysteries. All the while, tensions rise around you as Revachol threatens to explode. Disco Elysium’s completely original skill system makes your innermost feelings, doubts, and memories an integral part of every conversation. Level up your rational faculties, sharpen your wits, or give in to your basest instincts. What kind of cop you are is up to you.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.