Transistor — Fix & Refund Help
2014 · Indie, Action, RPG · Supergiant Games · ESRB Teen · Metacritic 83
Fix Transistor or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Transistor
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Transistor (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Transistor, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Transistor - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7 32-bit | — |
| Memory | Processor: Dual Core CPU - 2.6ghz | — |
| Graphics | Memory: 4 GB RAM | — |
| Storage | Graphics: 1GB of VRAM: Intel HD 3000 GPU / AMD HD 5450 / Nvidia 9400 GT | — |
| DirectX | Storage: 3 GB available space | — |
About Transistor
Transistor is a cyberpunk game that uses isometric point-of-view as its primary mechanic. Following the story of Red, she discovers a body of an unknown man with a sword in his chest called Transistor. Sword has possessed the mind and voice of its previous owner and now able to speak with Red, navigating her in a city called Cloudbank, as the Process attacked the city and still searches for Red to kill her and return the sword back to them for unknown reasons.
Despite having real-time battles, Red can freeze the time with her ability called Turn that draws her action bar. Until it is fully restored, no abilities can be used if only you don't have the upgrades. As an addition, Red can retrieve Functions from her fallen enemies - new powers for her weapon with a passive, persistent effect or other. Beautiful design and interesting lore give this game a unique atmosphere being doubled by the soundtrack, done by Darren Korb.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.