Ori and the Blind Forest — Fix & Refund Help
2015 · Platformer, Adventure · Moon Studios · ESRB Everyone · Metacritic 88
Fix Ori and the Blind Forest or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Ori and the Blind Forest
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Ori and the Blind Forest (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Ori and the Blind Forest, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Ori and the Blind Forest - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 | OS: Windows 7 |
| Memory | Processor: Intel Core 2 Duo E4500 @ 2.2GHz or AMD Athlon 64 X2 5600+ @ 2.8 GHz | Processor: Intel Core i5 2300 or AMD FX6120 |
| Graphics | Memory: 4 GB RAM | Memory: 4 GB RAM |
| Storage | Graphics: GeForce 240 GT or Radeon HD 6570 – 1024 MB (1 gig) | Graphics: GeForce GTX 550 Ti or Radeon HD 6770 |
| DirectX | DirectX: Version 9.0c | DirectX: Version 11 |
| Item 7 | Storage: 8 GB available space | Storage: 8 GB available space |
About Ori and the Blind Forest
Ori and the blind forest is a game with a stunning visual style, which looks like a fairytale one, and also the game takes place to a beautiful and atmospheric soundtrack.
The forest of Nibel is dying. You play as a character named Ori and a spirit named Sein. They are trying to save the magical forest after the dark spirit Kuro stole the heart of the tree of life, what made the forest began to wither rapidly, losing its vitality: the water becomes dirty, the trees cease to bloom and bear fruit, and the woodland is covered with thick thorns.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.