Ori and the Will of the Wisps — Fix & Refund Help
2020 · Platformer, Adventure, Action · Moon Studios · ESRB Everyone · Metacritic 91
Fix Ori and the Will of the Wisps or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Ori and the Will of the Wisps
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Ori and the Will of the Wisps (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Ori and the Will of the Wisps, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Ori and the Will of the Wisps - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 10 Version 18362.0 or higher | OS: Windows 10 Version 18362.0 or higher |
| Memory | Processor: AMD Athlon X4 | Intel Core i5 4460 | Processor: AMD Ryzen 3 | Intel i5 Skylake |
| Graphics | Memory: 8 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: Nvidia GTX 950 | AMD R7 370 | Graphics: Nvidia GTX 970 | AMD RX 570 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 20 GB available space | Storage: 20 GB available space |
About Ori and the Will of the Wisps
A New Journey Begins Embark on an adventure with all new combat and customization options while exploring a vast, exotic world encountering larger than life enemies and challenging puzzles. Seek help from discoverable allies on your path to unravel Ori’s true destiny. Explore a vast, beautiful, and immersive world Explore a vast, beautiful, immersive, and dangerous world filled with gripping enemy encounters, challenging puzzles and thrilling escape sequences. Unravel Ori’s true destiny in this emotionally engaging, hand crafted story driven adventure. New combat system Wield dozens of new spirit weapons, spells and skills offering new dynamic combat mechanics to the world of Ori. Nimbly fight your way through untold danger and ruin with an entirely new arsenal at your disposal. Customize your style of play Choose your tools for adventure from dozens of newly acquired attacks, spells, and skills to match your style of play. In addition, utilize an all new shard system to power up Ori’s capabilities. Encounter epic adversaries Face large epic bosses and seek support from discoverable allies who will provide services and cast optional quests to extend the adventure.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.