Journey — Fix & Refund Help
2012 · Family, Indie, Adventure · thatgamecompany · Metacritic 92
Fix Journey or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Journey
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Journey (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Journey, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Journey - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS *: Windows 7 (SP1+), Windows 10 and Windows 11 | OS *: Windows 7 (SP1+), Windows 10 and Windows 11 |
| Memory | Processor: Intel® Core™ i5 4570 or better | Processor: Intel® Core™ i7 5700k or better |
| Graphics | Memory: 8 GB RAM | Memory: 16 GB RAM |
| Storage | Graphics: NVIDIA GTX 1050 or AMD equivalent | Graphics: NVIDIA GTX 1080 or AMD equivalent |
| DirectX | DirectX: Version 10 | DirectX: Version 12 |
| Item 7 | Storage: 1 GB available space | Storage: 1 GB available space |
About Journey
Journey is an indie game placed in a setting of the vast desert. The protagonist is a nameless and speechless figure moving towards the distant mountain. The player gets to know the story without words, but rather through cutscenes. The main character wears a magical scarf, which allows flying for some time, and recharges it with gathered cloth or simply by walking. From time to time the protagonist finds collectible items and discover ruins that can give additional information about the world or the storyline. The only way of interaction with in-game objects is a shout.
The game transfers the atmosphere of an absolute loneliness. However, during the journey the character can meet other players controlling differently dressed, but generally the same figures. Wandering together can be helpful for both players, as they are able to charge one another’s scarves. The thing is that both players cannot communicate each other in any way, except producing noises. Together players can complete levels and continue moving to their final destination.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.