Brothers: A Tale of Two Sons — Fix & Refund Help
2013 · Indie, Adventure, Action · Starbreeze Studios · ESRB Teen · Metacritic 90
Fix Brothers: A Tale of Two Sons or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Brothers: A Tale of Two Sons
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Brothers: A Tale of Two Sons (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Brothers: A Tale of Two Sons, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Brothers: A Tale of Two Sons - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7/8/10 | — |
| Memory | Processor: 2 Ghz Dual Core | — |
| Graphics | Memory: 2 GB RAM | — |
| Storage | Graphics: Graphics card supporting DirectX 9.0c | — |
| DirectX | DirectX: Version 9.0c | — |
| Item 7 | Storage: 150 MB available space | — |
| Item 8 | Sound Card: Any | — |
About Brothers: A Tale of Two Sons
Brothers - A Tale of Two Sons is a story about teamwork. Having a very curious setup, the story follows two brothers on a quest. With their mother dead and father being heavily ill, the only way to save is to bring water from the Tree of Life. But on their way, they will have to challenge the world and themselves. Villages, mountains and forests, bullies, trolls and wolves will await Naiee and Naia on their journey. With having such setup, the game found a perfect way to portray this world to the audience. The beautiful visual style and something in between adventure and a platformer make the game an exciting experience. Although that is not the most curious thing about the game. With having two brothers involved in a story, the game actually gives you an opportunity to control both of them. You can solve puzzles by simultaneously moving both of the characters. For example, one of your heroes must distract an enemy, and another is supposed to go behind. This amazing feature provides you with one of the most unique experiences as you play two characters at once.
Fix help for similar games
Limbo
2010 · Adventure, Action
Fix & refund help →Garry's Mod
2004 · Adventure, Action
Fix & refund help →Amnesia: The Dark Descent
2010 · Indie, Adventure
Fix & refund help →Hellblade: Senua's Sacrifice
2017 · Indie, Adventure
Fix & refund help →Hades
2020 · Indie, Adventure
Fix & refund help →Bastion
2011 · Indie, Adventure
Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.