Celeste — Fix & Refund Help
2018 · Platformer, Indie · Matt Makes Games · ESRB Everyone 10+ · Metacritic 91
Fix Celeste or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Celeste
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Celeste (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Celeste, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Celeste - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7 or newer | — |
| Memory | Processor: Intel Core i3 M380 | — |
| Graphics | Memory: 2 GB RAM | — |
| Storage | Graphics: Intel HD 4000 | — |
| DirectX | DirectX: Version 10 | — |
| Item 7 | Storage: 400 MB available space | — |
About Celeste
Celeste is a platformer about climbing a mountain, from the creators of TowerFall. Explore a sprawling mountain with over 500 levels bursting with secrets, across 8 unique areas. Unlock a hardcore Remix for each area, with completely new levels that will push your climbing skills to the limit. Madeline can air-dash and climb any surface to gain ground. Controls are simple and accessible, but super tight and expressive with layers of depth to master. Deaths are sudden and respawns are fast. You'll die a lot, but you'll learn something every time. Meet peculiar characters and climb through a personal story of breaking through your self-doubt to find yourself, set in the present-day Pacific Northwest. Uncover the mystery of the mountain's power and outrun your reflection on your journey to reach the top.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.