Among Us — Fix & Refund Help
2018 · Casual, Action, Simulation · Innersloth · ESRB Everyone 10+ · Metacritic 82
Fix Among Us or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Among Us
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Among Us (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Among Us, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Among Us - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | — |
| Processor | OS: Windows 7 SP1+ | — |
| Memory | Processor: SSE2 instruction set support | — |
| Graphics | Memory: 1 GB RAM | — |
| Storage | DirectX: Version 10 | — |
| DirectX | Storage: 250 MB available space | — |
About Among Us
Join your crewmates in a multiplayer game of teamwork and betrayal! Play online or over local wifi with 4-10 players as you attempt to hold your spaceship together and return back to civilization. But beware...as there may be an alien impostor aboard! One crewmate has been replaced by a parasitic shapeshifter. Their goal is to eliminate the rest of the crew before the ship reaches home. The Impostor will sabotage the ship, sneak through vents, deceive, and frame others to remain anonymous and kill off the crew. While everyone is fixing up the ship, no one can talk to maintain anonymity. Once a body is reported, the surviving crew will openly debate who they think The Impostor is. The Impostor's goal is to pretend that they are a member of the crew. If The Impostor is not voted off, everyone goes back to maintaining the ship until another body is found. If The Impostor is voted off, the crew wins!
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.