Hitman — Fix & Refund Help
2016 · Shooter, Action, Simulation · Feral Interactive · ESRB Adults Only · Metacritic 83
Fix Hitman or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Hitman
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Hitman (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Hitman, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Hitman - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: OS 64-bit Windows 7 | OS: OS 64-bit Windows 7 / 64-bit Windows 8 (8.1) or Windows 10 |
| Memory | Processor: Intel CPU Core i5-2500K 3.3GHz / AMD CPU Phenom II X4 940 | Processor: Intel CPU Core i7 3770 3,4 GHz / AMD CPU AMD FX-8350 4 GHz |
| Graphics | Memory: 8 GB RAM | Memory: 8 GB RAM |
| Storage | Graphics: NVIDIA GeForce GTX 660 / Radeon HD 7870 | Graphics: Nvidia GPU GeForce GTX 770 / AMD GPU Radeon R9 290 |
| DirectX | DirectX: Version 11 | DirectX: Version 11 |
| Item 7 | Storage: 50 GB available space | Storage: 50 GB available space |
About Hitman
Hitman is a six episodes game with different contracts. The action takes place as a prequel to Hitman: Agent 47 (only prologue) and episodes take place six years after Hitman: Absolution. All contracts are being ordered by a "shadow client" and seem to be unrelated. But as you fulfil those contracts, you start to realise that all of the targets somehow are a part of a secret organisation called the Providence. While playing Agent 47, you have a large amount of free will in completing those contracts. The main target is all that matters, and you can do anything to kill this person in your style and fashion. You can disguise as a different person and infiltrate secured area to perform the kill manually or use a long-range sniper rifle to do the trick. Your surroundings help you a lot as well by listening to nearby chat or news reports. Players are given as much freedom as possible to find your professional style in the art of killing. A large amount of DLC and expanded missions can either give you gimmick-based contracts and travel to Japan, Serbia and other countries.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.