XCOM: Enemy Unknown — Fix & Refund Help
2012 · Strategy · Feral Interactive · Metacritic 89
Fix XCOM: Enemy Unknown or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — XCOM: Enemy Unknown
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — XCOM: Enemy Unknown (Crashes / won’t start) Dear Steam Support, I am requesting a refund for XCOM: Enemy Unknown, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: XCOM: Enemy Unknown - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS:Windows Vista | OS:Windows 7 |
| Memory | Processor:2 GHz Dual Core | Processor:2 GHz Dual Core (Intel Core 2 Duo 2.4 GHz or Athlon X2 2.7 GHz) |
| Graphics | Memory:2 GB RAM | Memory:4 GB RAM |
| Storage | Graphics:NVIDIA GeForce 8600 GT / ATI Radeon HD 2600 XT or greater | Graphics:NVIDIA GeForce 9000 series / ATI Radeon HD 3000 series or greater |
| DirectX | DirectX®:9.0 | DirectX®:9.0 |
| Item 7 | Hard Drive:20 GB HD space | Hard Drive:20 GB HD space |
| Item 8 | Sound:DirectX Compatible | Sound:DirectX Compatible |
About XCOM: Enemy Unknown
Any alien invasion meets resistance in some form, so in this reboot of the series, players will take the mantle of the XCOM commander, and control the elite scientists and soldiers, in order to stop the threat. After successfully neutralizing scout ships, securing the crash site and retrieving civilians, XCOM personnel, and alien corpses, it’s clear that all of them are genetically and cybernetically altered, which starts the beginning of the arms race with the invaders. During the missions X-COM: Enemy Unknown is a turn-based tactical game, while in the downtime players will direct the organization, form units, oversee the research, expand the base of operations and manage resources. Complex combat consists of units taking turns to perform their actions with a top-down view of the battlefield. XCOM soldiers and aliens can take cover during battles, and miss their shots and attacks if anything affects their accuracy. Over the course of the game, players will be able to gain access to new technology while encountering new varied enemy types.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.