Company of Heroes 2 — Fix & Refund Help
2013 · Strategy · Feral Interactive · ESRB Mature · Metacritic 80
Fix Company of Heroes 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Company of Heroes 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Company of Heroes 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Company of Heroes 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Company of Heroes 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | Memory: 2GB RAM | Memory: 4GB RAM |
| Memory | Processor: 2Ghz Intel Core2 Duo or equivalent | Processor: 3Ghz Intel i5 quad core or equivalent |
| Graphics | Graphics: 512MB Direct3D 10 capable video card (GeForce 8800 GT or Radeon HD 2900XT) | Graphics: 1024 MB Direct3D 11 capable video card (GeForce GTX 470 or Radeon HD 5850) |
| Storage | OS: 32bit Vista | OS: 64bit Windows 7 and above |
| DirectX | Internet: Broadband Internet connection | Internet: Broadband Internet connection |
| Item 7 | Hard Drive: 30GB free Hard disc space | Hard Drive: 30GB free Hard disc space |
About Company of Heroes 2
Company of Heroes 2 is the second installment in the series of real-time strategy games, following its predecessor’s legacy as one of the most complex and realistic WWII simulators. New features and game engine improvements will provide the most intense experience of the most significant battles of both the Western and Eastern fronts of the war. After seven years since the first game’s release, Company of Heroes 2 provides the players with new battle mechanics, even more, micromanagement and new game modes, as well as an expanded single-player campaign, taking place in the Eastern front. The key features of the first game, being the dynamic environments and cover system, have also been overhauled, with additions as a line of sight for every troop. The warfare itself has also been changed, removing the mechanics of doctrines and adding traits to various generals on the field. The game also includes additional content, which adds two new Allied factions, the US expeditionary forces and the Royal Army, and new campaigns for both factions, while also improving performance and adding new features to the game, such as tech trees, various tactics and many more.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.