Total War: SHOGUN 2 — Fix & Refund Help
2011 · Strategy · Feral Interactive · Metacritic 90
Fix Total War: SHOGUN 2 or build a refund appeal
Pick your platform and playtime for a refund verdict with a printable appeal letter, or pick your GPU class and symptom for an ordered fix plan.
Refund eligibility & appeal
Informational consumer reference — not legal advice.
My appeal package — Total War: SHOGUN 2
Refund window: under 2 hours played and within 14 days of purchase — no questions asked.
Appeal letter draft
Subject: Refund request — Total War: SHOGUN 2 (Crashes / won’t start) Dear Steam Support, I am requesting a refund for Total War: SHOGUN 2, purchased on [purchase date]. The game is game crashes at launch or during play, which makes it unusable for me. Purchase details: - Game: Total War: SHOGUN 2 - Platform: Steam - Purchase date: [date] - Playtime: 1 hour(s) - Issue: game crashes at launch or during play This is a genuine technical issue rather than a change of preference. I have included my system information and steps already tried. Please process a refund or offer an alternative resolution. Thank you, [Your name] [Account/order number]
Evidence checklist
- Receipt / order confirmation with date
- Screenshot or clip of the issue (error code, crash, FPS counter)
- System specs (CPU, GPU, RAM, OS, driver version)
- Steps already tried (driver update, file verify, reinstall)
- Server-status screenshot if the issue is online/matchmaking
Generated at GameFixPro · 2026-08-21
Official PC requirements
Publisher-published values via RAWG, retrieved 2026-08-21.
| Spec | Minimum | Recommended |
|---|---|---|
| OS | Minimum: | Recommended: |
| Processor | OS: Windows 7 / Vista / XP | OS: Windows 7 / Vista / XP |
| Memory | Processor: 2 GHz Intel Dual Core processor / 2.6 GHz Intel Single Core processor, or AMD equivalent (with SSE2) | Processor: 2nd Generation Intel Core i5 processor (or greater), or AMD equivalent |
| Graphics | Memory: 1GB RAM (XP), 2GB RAM (Vista / Windows7) | Memory: 2GB RAM (XP), 4GB RAM (Vista / Windows7) |
| Storage | Graphics: 256 MB DirectX 9.0c compatible card (shader model 3) | Graphics: AMD Radeon HD 5000 and 6000 series graphics card or equivalent DirectX 11 compatible card |
| DirectX | DirectX®: DirectX 9.0c | DirectX®: DirectX 9.0c |
| Item 7 | Hard Drive: 32GB free hard disk space | Hard Drive: 32GB free hard disk space |
| Item 8 | Screen Resolution: 1024x768 minimum | Screen Resolution: 1280x1024 minimum |
About Total War: SHOGUN 2
Total War: SHOGUN 2 out now for Linux. About the GameMASTER THE ART OF WAR In the darkest age of Japan, endless war leaves a country divided. It is the middle of the 16th Century in Feudal Japan. The country, once ruled by a unified government, is now split into many warring clans. Ten legendary warlords strive for supremacy as conspiracies and conflicts wither the empire. Only one will rise above all to win the heart of a nation as the new shogun...The others will die by his sword. Take on the role of one Daimyo, the clan leader, and use military engagements, economics and diplomacy to achieve the ultimate goal: re-unite Japan under his supreme command and become the new Shogun – the undisputed ruler of a pacified nation. Game Features Total War: SHOGUN 2 features enhanced full 3D battles via land and sea, which made a name for the series, as well as the tactical campaign map that many refer to as the heart and soul of Total War. Featuring a brand new AI system inspired by the scriptures that influenced Japanese warfare, the millennia old Chinese “Art of War”, the Creative Assembly brings the wisdom of Master Sun Tsu to Total War: SHOGUN 2. Analysing this ancient text enabled the Creative Assembly to implement easy to understand yet deep strategical gameplay. CONQUER the islands of Japan in the 16th century. Lead vast armies of samurai and fleets of giant warships into breathtaking real-time battles. BUILD your kingdom on the inviting and turn-based campaign map. Wield economic, political, and military power to amass wealth, armies, and influence. SCHEME according to the "Art of War" by Sun Tzu. Use fire and siege tactics, spies and assassins to adapt to the ever-changing conditions on the battlefield and throughout your kingdom. BATTLE ONLINE and experience the main campaign in two-player mode. Then join epic online battles with up to 8 players and lead your online army to glory in special campaigns. New to Total War in SHOGUN 2 New RPG skills and experience for your Generals and Agents. New Multi-stage Sieges - scaling the walls is only the beginning! New Hero units inspire your men and carve through the enemy. New rotating 3D campaign map.
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Fix & refund help →Sources & attribution
- Game metadata and requirements via RAWG.io, retrieved 2026-08-21.
- Refund verdicts summarize each platform's published policy (Steam, Epic, PlayStation, Xbox, Nintendo) and are not a guarantee of outcome.
- Fix steps are ordered troubleshooting guidance based on common causes — they are not official developer support.
How the refund verdict works
The verdict compares your playtime and purchase date against the platform's published window (14 days / 2 hours on Steam and Epic; discretionary on PlayStation; 14-day capped on Xbox; no-refund policy on Nintendo eShop for downloaded software). Technical defects are weighed more favourably than preference changes, which is why the appeal letter template asks you to state the specific issue and attach evidence.